Contact
We're a small team. We read every email — we reply within 24 business hours.
Write to us
For any question about an order, a portrait, returns or complaints:
Include your order number (starts with #) if applicable.
What you can resolve here
- Questions about what photo to upload
- Address changes before shipping
- Defects or damage on the canvas when it arrives
- If the portrait doesn't look like your pet, asking us to redo it
- Any other product question
Company details
Cabrera Feijoo Consulting
Avenue Alexandre-Vinet 3
1815 Clarens, Switzerland
UID: CHE-271.164.828
Response times
- Active orders: we reply in <24 business hours
- Formal complaints: resolution in <7 business days
- General queries: we reply in <48 hours
If you need to consult our legal documents, they're linked in the website footer: